I suspect every marketer has a continuous train of thought rolling in the direction of connecting to his audience. Almost everyone knows that you need to know your audience, its needs, interests, values and so on to connect. But is there anything else you may be leaving aside?
Describe the Reality
When you tell your potential customers to use the product they need, because it'll make their life easier, most likely, you are describing their reality. Of course, it closely matches to yours, as you should be interested in what you are selling.